Q: I am logged into the site but I cannot see any video player.
A: If you are viewing this from the web, a flash plugin is required to view the live stream.
You can go to this link and download it for free http://get2.adobe.com/flashplayer
Once installed, restart your PC for best results and this should solve the video issue.
Q: The live video is buffering and stuttering?
A: You may have too many machines watching the live stream in your school. The internet download speed may not be enough for everyone to watch at the same time. Either reduce the number of machines watching the live stream or view the event on demand. The event will be made available shortly.
Q: I can see the video but cannot hear any audio.
A: If you can see the video but not the audio please do the following checks.
• Check that your volume is not on mute.
• Make sure that your speakers are turned on.
• Check that you do not have and headphones plugged in.
If the issue still persists then the likely issue would be your sound card.
Q: When will be the event be available to watch on demand?
A: The event will be made available to view online Friday morning after the event
Q: My email address is not logging me in please help!?
A: Please check that you have entered your login details correctly. If the issue still persists then please re-register for the webcast again.
Q: What are the system requirements?
A: The Adobe Flash Player plug-in is required to view the broadcast. You also require an internet connection and a compatible web browser.
Operating system
• Microsoft Windows XP, Microsoft Windows Vista or later
• Mac OS X
A: Web browsers
• Microsoft Internet Explorer, version 6 and above (on Microsoft Windows only); or
• Mozilla 1.x, and browsers based on Mozilla, such as Firefox
Please ensure you have cookies and JavaScript enabled.
We strongly suggest that you update to the latest version of your chosen browser. These browsers are available to download from the Microsoft and Mozilla websites.
Multimedia player
Adobe Flash Player
We strongly suggest that you update to the latest version of Adobe Flash Player. This can be downloaded for free from the Adobe website.
Hardware requirements
• Pentium II 300 MHz
• 128 MB RAM
• 16-bit PCI Sound card - e.g. SoundBlaster 16 PCI
• 16Mbyte 64bit AGP Video adapter - e.g. ATI Xpert98 or equivalent
Internet firewall and connectivity
If you have a firewall and have not watched streaming content before, please ask your Network Administrator if the firewall will allow it. (See the test page after registration) Some firewalls may also prevent ActiveX controls from being displayed in web pages. Please ensure that your firewall allows the WindowsMedia ActiveX control.
Q: I am watching on broadband, but I still have poor quality
A: Good quality audio and video results from a fast internet connection to your computer. Even if you have a fast venue internet circuit, if the connection is shared you may be receiving a slow connection speed.